PVS has a 24hr cancellation policy. This policy is necessary to provide the highest level of veterinary care to all of our patients. 24hrs notice is required so that we may be able to accommodate other patients from our waiting list with your appointment slot. When patients do not show up for a scheduled appointment, it creates an unused appointment slot that could have been used for another pet in need.

The oncology department is available Monday-Thurs from 8am – 6pm. Every effort will be made to return phone and e-mail messages the same day they are received. The department answers/returns calls between patients. Any messages left after business hours will be returned on the department’s next business day. If you have an urgent concern during off-hours, please contact your primary veterinarian or visit your local emergency hospital as they are available 24/7.

Medication refill requests are addressed during normal business hours. Please allow at least 24 hours for refills to be completed. Medications can be picked up at the front desk at any time after they are filled.

For outside pharmacy prescriptions and refills, we are happy to provide you with a written prescription which you can pick up and have filled at the pharmacy of your choice. We are not able to price shop, fax, email or call in prescriptions to online pharmacies.

Recheck blood work is done on a very specific schedule, as outlined in your discharge/update; deviation from this schedule could compromise the health of your pet. If your veterinarian has blood work concerns they should contact Dr. Hamilton directly.